Finding the right dress for your daughter’s or son’s wedding matters. Here’s how our policy works at Mothers Only.
Made-to-order dresses are final sale
Most of our designer gowns — Trellis Lane, Tania Olsen, Adrianna Papell and others — are made to order and cut once you place your order. These show Made to Order on the product page. We don’t offer returns or exchanges for change of mind on made-to-order dresses, and incorrect size selection is not eligible for refund or exchange. Sale and sample sale dresses are also final sale.
In-stock dresses: 30-day change-of-mind returns
In-stock, ready-to-ship dresses can be returned for change of mind within 30 days of delivery, as long as they are unworn, with tags attached and in their original condition. Email [email protected] with your order number to start a return. Once we receive and check the dress, we refund your original payment method.
Return postage is paid by the customer.
We make sure it’s right before you order
Because made-to-order dresses are final sale, we work with you before production to get the fit right. Please double-check your measurements against the size chart before placing your order, or book a Try Before You Buy session to try sample dresses at home first. Our team is happy to help with sizing and style — email [email protected] before you order if you’re unsure.
Faulty or damaged items
If your dress arrives faulty or damaged, please email [email protected] as soon as possible after delivery with your order number and photos. We will arrange a repair, replacement or refund.
Australian Consumer Law
This policy does not limit your rights under Australian Consumer Law. If your dress is faulty, not as described, or doesn’t do what it’s meant to do, you are entitled to a repair, replacement or refund.
Mother-of-the-bride dresses.
Browse the Mothers Only collection — designer dresses for the elegant moment.